Payments and withdrawals
What are the thinkmoney Current Account fees?
Can I apply for an account if I've got bad credit?
I need to send ID to open an account. What ID can I send?
How do I upload my ID?
What if I can't or don't want to upload my ID?
What if I don't have any of the documents you accept?
How to get your ID upload right
Can I pay in cash at the Post Office?
How do I pay cheques into my account?
Where can I withdraw cash in the UK?
What's a Faster Payment?
Making contactless payments
International payments: How do I receive money from outside the UK?
How do I use Apple Pay?
How do I use Google Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
Transport for London contactless payments
About contactless cards
How to approve online payments?
Payments and withdrawals (13)
Can I pay in cash at the Post Office?
You can pay cash into your account at any branch of the Post Office.
Where can I withdraw cash in the UK?
You can withdraw cash at cash machines, at the Post Office, and by requesting cashback from a retailer.
What's a Faster Payment?
Faster Payments are electronic transfers designed to speed up sending money within the UK.
Making contactless payments
Contactless payments make it faster to buy goods in a shop. They can be used for transactions of up to £100. You'll have to enter your PIN for larger purchases.
International payments: How do I receive money from outside the UK?
If someone is sending you money from abroad, you'll need your SWIFT, IBAN, and the right payment reference.
How do I use Apple Pay?
Add your thinkmoney card to Apple Wallet to make fast, easy payments with your iPhone.
How do I use Google Pay?
Add your thinkmoney card to Google Wallet to make fast, easy payments with your phone.
Why is my money held when a transaction has failed?
When transactions fail, the money is taken off your balance but it won't be claimed by the merchant.
How long will it take for a refund to go back on my card?
The timescales for refunds are decided by retailers. Unfortunately we can't control when it will be available on your card.
Transport for London contactless payments
You can use your thinkmoney debit card to pay for journeys on buses and the London Underground.
About contactless cards
Contactless speeds up paying for your shopping. All you need to do is tap your card on the device. You can use contactless for payments of up to £100.
How to approve online payments?
How it works
- You'll get a notification on your phone asking you to approve a payment
- Open your thinkmoney app to review the payment
- Check the payment details are correct, then tap ‘Approve’
- Confirm with your Face or Fingerprint ID, or passcode
Top tip: if you can’t see the payment review screen when you open the app, log out or close the app and open it again.