My account
Can I pay in cash at the Post Office?
How do I pay cheques into my account?
Where can I withdraw cash in the UK?
What's a Faster Payment?
Making contactless payments
How do I receive money from outside the UK?
How do I use Apple Pay?
How do I use Google Pay?
Why is my money held when a transaction has failed?
How long will it take for a refund to go back on my card?
Can I use my thinkmoney card for Transport for London travel (TfL)?
How to approve online payments
My account (6)
How do I check my balance and transactions?
You can view your balance and transactions in the app. Read more to find out how.
How do I update my personal details?
You can change your email address, phone number and address in the app, but you need to contact us to update your name.
How do I close my account?
We're sorry you're thinking of leaving us. If you want to close your account, chat with us in the thinkmoney app.
What to do when someone passes away
If someone close to you has passed away and they had a thinkmoney account, call us to talk through the next steps.